Shipping Policy

Effective Date: 5 October 2026

Thank you for shopping with ShopViza. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from our store.

1. Order Processing

  • Orders are generally processed within 1–3 business days after payment has been successfully received.

  • Orders placed on weekends or public holidays may begin processing on the next business day.

  • Processing times may vary depending on product availability, supplier processing times, order volume, or other circumstances.

  • You will receive order and shipping updates where applicable.

2. Estimated Delivery Time

Delivery times may vary depending on your location, product, supplier, shipping method, and courier service.

The estimated delivery period is generally 5–15 business days after the order has been processed.

Delivery estimates are not guaranteed and may be affected by circumstances outside our control, including:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Customs or regulatory procedures

  • Incorrect or incomplete shipping information

  • High order volumes

  • Transportation disruptions

  • Other unforeseen circumstances

3. Dropshipping and Multiple Shipments

ShopViza operates using a dropshipping and third-party fulfillment model. Some products may be shipped directly from suppliers or fulfillment partners.

If you purchase multiple products in one order, your items may arrive in separate packages and at different times.

This does not necessarily mean that any item is missing from your order.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on:

  • Delivery location

  • Product size and weight

  • Shipping method

  • Supplier or fulfillment location

  • Promotional offers

5. Tracking Information

Where tracking is available, tracking information may be provided after your order has been dispatched.

Tracking information may take some time to become active after the package has been handed over to the shipping carrier.

Tracking updates are controlled by the relevant courier or logistics provider and may not appear immediately.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

ShopViza is not responsible for delays, failed deliveries, additional shipping charges, or returned packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping information, please contact ShopViza as soon as possible. We will make reasonable efforts to assist, but changes cannot be guaranteed once an order has been processed or shipped.

7. Delayed Deliveries

Although we aim to deliver orders within the estimated delivery period, delays may occur.

ShopViza is not responsible for delays caused by events or circumstances beyond our reasonable control, including courier disruptions, customs procedures, natural disasters, severe weather, transportation issues, government restrictions, or other unforeseen events.

8. Lost or Missing Packages

If your tracking information indicates that a package has been delivered but you have not received it, please first check with household members, neighbors, building reception, or the relevant delivery location.

If the package still cannot be located, ShopViza may assist in communicating with the relevant shipping or delivery provider.

Resolution may depend on the investigation and policies of the applicable courier or fulfillment partner.

9. Damaged Packages

If your package arrives visibly damaged, we recommend documenting the condition of the package and product with photographs as soon as possible.

Please report the issue through the available ShopViza customer-support or order-support process so that the matter can be reviewed.

10. Customs, Duties, and Taxes

For international orders, additional customs duties, taxes, import charges, or other fees may apply depending on the destination country.

Unless specifically stated otherwise during checkout, such charges are the responsibility of the customer.

Customs procedures may also cause additional delivery delays.

11. Delivery Restrictions

Certain products may not be available for delivery to every location because of supplier restrictions, courier limitations, local laws, customs requirements, or other logistical reasons.

If an order cannot be delivered to the selected destination, ShopViza may contact the customer regarding available options.

12. Address Changes

Address changes may only be possible before an order has been processed or shipped.

Once an order has entered processing or has been dispatched, we may not be able to change the delivery address.

13. Order Cancellation Before Shipment

Cancellation requests may be accepted only if the order has not yet entered processing or shipment.

Once an order has been processed or dispatched, cancellation may no longer be possible and the applicable Return or Refund Policy may apply.

14. Delivery Confirmation

An order may be considered delivered when the applicable shipping carrier records the package as delivered to the address provided during checkout.

ShopViza may rely on delivery information supplied by the shipping carrier when investigating delivery-related claims.

15. Changes to This Shipping Policy

ShopViza may update this Shipping Policy from time to time to reflect changes in our shipping practices, suppliers, delivery partners, or applicable requirements.

Any updated version will become effective when published on the store.

16. Contact and Support

For questions or concerns regarding shipping, customers may use the customer-support or order-support mechanism made available by ShopViza through the store.

Last Updated: 5 October 2026