Privacy Policy

Effective Date: 5 October 2026

At ShopViza, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our store, browse our products, place an order, or otherwise use our services.

By using ShopViza, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use ShopViza, we may collect information that is necessary to provide our products and services, including:

  • Full name

  • Shipping and billing address

  • Contact information provided during checkout

  • Payment-related information

  • Order and transaction details

  • Product preferences and purchase history

  • Information provided when you contact customer support

  • Device, browser, IP address, and general usage information

  • Cookies and similar technologies used to improve your shopping experience

We collect only information that is reasonably necessary for the relevant purpose.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Arrange shipping and delivery

  • Process payments and prevent fraudulent transactions

  • Provide customer support

  • Confirm and manage purchases

  • Improve our products, services, and shopping experience

  • Personalize product recommendations and content

  • Maintain the security of our store

  • Detect and prevent fraud, abuse, or unauthorized activity

  • Comply with applicable legal and regulatory requirements

  • Send service-related notifications where permitted

  • Carry out other purposes that are disclosed to you at the time information is collected

3. Dropshipping and Third-Party Service Providers

ShopViza may work with third-party service providers, suppliers, manufacturers, logistics companies, payment processors, technology providers, and other business partners to fulfill orders and operate the store.

Where necessary, relevant information may be shared with these parties so that they can:

  • Process or fulfill your order

  • Ship and deliver products

  • Process payments

  • Provide technical services

  • Prevent fraud and security threats

  • Provide customer support

  • Perform other services necessary for operating ShopViza

These parties are expected to use personal information only for legitimate business purposes and in accordance with applicable requirements.

4. Payment Information

Payments may be processed through third-party payment service providers.

ShopViza does not intentionally store complete payment card details when payment processing is handled directly by a third-party payment provider. Payment information may be subject to the privacy policies and security practices of the relevant payment provider.

5. Cookies and Similar Technologies

ShopViza may use cookies and similar technologies to:

  • Keep the shopping experience functional

  • Remember preferences

  • Understand how visitors use the store

  • Improve website performance

  • Provide relevant content or advertisements where applicable

  • Detect suspicious or fraudulent activity

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the store.

6. Sharing of Information

We do not sell your personal information as a standalone product.

We may disclose information when reasonably necessary to:

  • Fulfill orders and provide requested services

  • Work with suppliers and logistics partners

  • Process payments

  • Maintain and secure our services

  • Comply with applicable laws or lawful requests

  • Protect the rights, property, and safety of ShopViza, our customers, or others

  • Detect, investigate, or prevent fraud and unauthorized activity

  • Complete a business transfer, merger, acquisition, restructuring, or similar transaction

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfillment, customer support, legal compliance, accounting, dispute resolution, fraud prevention, and other legitimate business purposes.

When information is no longer required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

9. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal information, including the ability to:

  • Request information about the personal data being processed

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information where legally applicable

  • Withdraw consent where processing is based on consent

  • Request information regarding the processing of your personal data

  • Raise a complaint regarding the handling of your personal information

Requests may be subject to reasonable verification requirements and applicable legal limitations.

10. Children's Privacy

ShopViza is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we will take reasonable steps to address the situation in accordance with applicable law.

11. Third-Party Services and Links

Our store may use third-party services or display links to third-party websites, applications, payment providers, advertising services, or other platforms.

ShopViza is not responsible for the privacy practices, content, security, or policies of third-party services. We encourage users to review the privacy policies of those third parties before providing personal information.

12. International Data Transfers

Because ShopViza operates through third-party suppliers, payment providers, logistics providers, technology services, or other service providers, personal information may, where legally permitted, be processed or transferred outside your state or country.

Where required, appropriate safeguards and applicable legal requirements will be followed.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

Any updated version will become effective when published on the store. We encourage you to review this Privacy Policy periodically.

14. Consent

By using ShopViza and providing personal information where required, you acknowledge that you have read and understood this Privacy Policy.

Where consent is required by applicable law, consent will be obtained in an appropriate manner, and you may have the right to withdraw such consent, subject to applicable legal requirements and consequences.

15. Contact and Complaints

If you have a privacy-related request, concern, or complaint, you may use the customer support or grievance mechanism made available by ShopViza through the store.

ShopViza will take reasonable steps to review and address privacy-related concerns in accordance with applicable law.

16. Governing Law

This Privacy Policy shall be interpreted in accordance with the applicable laws and regulations governing the processing and protection of personal data.

Last Updated: 5 October 2026