Return Policy

Effective Date: 5 October 2026

At ShopViza, we want you to have a satisfactory shopping experience. This Return & Refund Policy explains when products may be returned, replaced, or refunded.

By placing an order with ShopViza, you acknowledge and agree to the terms of this policy.

1. Return Eligibility

Customers may request a return within 7 days of delivery, provided that the product meets the eligibility requirements below.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, accessories, tags, and other included items where applicable.

  • The product must not have been damaged, altered, washed, or misused by the customer.

  • Proof of purchase or relevant order information may be required.

  • The return request must be submitted within the applicable return period.

Certain products may not be eligible for return due to their nature or applicable restrictions.

2. Damaged, Defective, or Incorrect Products

If you receive a product that is:

  • Damaged during delivery

  • Defective upon arrival

  • Significantly different from the product ordered

  • Missing essential components

you should report the issue as soon as reasonably possible after delivery.

For verification, ShopViza may request photographs, videos, order details, packaging information, or other relevant information.

After reviewing the claim, ShopViza may offer an appropriate solution, which may include a replacement, refund, or other resolution where applicable.

3. Change of Mind

Returns due to a change of mind may be accepted only for eligible products and only when the product satisfies all return requirements.

Products that have been used, damaged, altered, or otherwise made unsuitable for resale may not qualify for a change-of-mind return.

4. Non-Returnable Products

Certain products may not be eligible for return or refund, including products that:

  • Are personalized or made specifically for the customer

  • Are perishable or have a limited shelf life

  • Are hygiene-sensitive where return is not appropriate

  • Have been used, damaged, or altered after delivery

  • Cannot reasonably be returned due to their nature

  • Are otherwise excluded from returns under applicable law or the product listing

Where applicable, the product listing or checkout information may specify additional return restrictions.

5. Return Request Process

To request a return, customers should use the customer-support or order-support mechanism made available by ShopViza.

The request may require:

  • Order details

  • Reason for the return

  • Photographs or videos of the product

  • Information about the condition of the product

  • Other information reasonably required to evaluate the request

Submitting a return request does not automatically guarantee approval.

6. Return Shipping

For products that are damaged, defective, incorrect, or otherwise eligible for a return due to an issue attributable to ShopViza or its fulfillment partner, ShopViza may provide an appropriate return-shipping solution where applicable.

For eligible returns due to customer preference or change of mind, return shipping costs may be the responsibility of the customer unless otherwise stated.

7. Refunds

Once a returned product has been received and inspected, ShopViza will determine whether the return meets the requirements of this policy.

If a refund is approved, the applicable amount will generally be refunded through the original payment method or another permitted method.

Processing times may vary depending on the payment provider or financial institution.

8. Partial Refunds

In certain circumstances, only a partial refund may be provided, including where:

  • The product is returned with missing components

  • The product shows signs of use or damage

  • The product has been altered

  • The product's condition has been materially reduced after delivery

Any deduction will be determined based on the circumstances and applicable law.

9. Refund Delays

If a refund has been approved but has not yet appeared in your account, customers should allow additional processing time for the relevant payment provider or financial institution.

Processing times are outside ShopViza's direct control.

10. Exchanges and Replacements

Where appropriate and subject to availability, ShopViza may offer a replacement instead of a refund for defective, damaged, or incorrect products.

Replacement availability depends on product availability and supplier or fulfillment-partner conditions.

11. Wrong or Incomplete Delivery Address

If a product cannot be delivered because the customer provided an incorrect or incomplete address, the customer may be responsible for any additional shipping or return costs.

A refund may be issued only after the returned package is received and the applicable circumstances have been reviewed.

12. Refused or Undelivered Packages

If an order is refused by the customer or returned to the supplier or fulfillment partner because of circumstances attributable to the customer, any refund will be subject to the applicable return conditions and may exclude shipping or other applicable costs.

13. Products Purchased on Sale or Promotion

Products purchased through promotional offers, discounts, or special campaigns may be subject to additional return conditions where disclosed at the time of purchase.

Any applicable restrictions will be communicated through the relevant product or promotional information.

14. Fraudulent or Abusive Return Requests

ShopViza reserves the right to refuse returns, replacements, or refunds where there is reasonable evidence of:

  • Fraudulent activity

  • Repeated abusive return behavior

  • Product misuse

  • False or misleading claims

  • Manipulation of the return process

This does not affect any rights that cannot legally be excluded.

15. Third-Party Fulfillment

Because ShopViza may operate using a dropshipping model, some products may be fulfilled and shipped directly by third-party suppliers or fulfillment partners.

Return procedures may therefore vary depending on the product and supplier requirements.

Customers may be provided with specific return instructions for individual products when necessary.

16. Consumer Rights

Nothing in this policy is intended to remove, restrict, or override any consumer rights or protections that cannot legally be excluded under applicable law.

Where applicable law provides a greater right to a return, replacement, refund, or other remedy, those legal rights will continue to apply.

17. Changes to This Policy

ShopViza may update this Return & Refund Policy from time to time to reflect changes in products, suppliers, business practices, or applicable laws.

Any updated version will become effective when published on the store.

Last Updated: 5 October 2026